How ICT can be used in business

ICT is obviously a great tool in the hands of modern businesses. But how do they actually use them? Here are some ideas and uses. Please feel free to add some more and tell me!

In terms of Customers
Businesses can send customers special offers via email.
Businesses arrange so customers can buy online through e-Commerce.
Businesses can store customer details in a database which can be used to generate the mailshots.
In certain cases, for example O2, customers can be sent text messages to inform of updates and special offers.


In terms of Employees
Businesses can set up an Intranet to let employees share information and communicate with each other.
Videoconferencing can be used to communicate with different branches.
Interactive DVDs can be used to highlight good practice, such as a Health & Safety video.
Sales Reps can be issued with mobile phones and laptops in order to keep in touch with the office.
Businesses can set up a remote access link like Easy Link so that employees can access their work folders from home.


In terms of Suppliers
Businesses can make orders to suppliers via email, which is instant.
They can also use mobile phones to keep in regular touch with suppliers.