Benchmarking
Copying the best techniques used by other organisations
Products/services taken apart and re-engineered.
Can result in a better product than the original.
However if it takes time, competition may have moved on from what was the original best practice.
Quality Circles
Small groups of employees from different departments and at different levels of management who meet to discuss and solve quality issues.
Improves the workforces motivation as they feel more valued as their opinions are taken into consideration.
Suggestions are made to management for approval
Quality assurance
Products are checked at various stages during production
Unacceptable products are discarded
TQM (Total Quality Management)
No errors tolerated
Treat everyone in the production chain as a customer therefore creating a Quality Chain.
Based on Kaizen philosophy (Continuous improvement)
All staff involved and committed to ensuring high quality (unlike Quality Circles where only small groups are targeted)
Work processes scrutinised
Constant strive to make processes more efficient and reduce waste
Focus on teamwork
Training provided
BSI
A national standard for certain products
When a business meets the standard its product can carry the BS Kitemark
Other quality standard symbols also exist (Lion marks on eggs)
Recruitment
Quality staff need to be appointed
Staff with appropriate qualifications, skills and qualities must be appointed
Training
Quality training must be provided regularly
Materials and Equipment
Good quality materials must be purchased
Equipment must be maintained regularly
Copying the best techniques used by other organisations
Products/services taken apart and re-engineered.
Can result in a better product than the original.
However if it takes time, competition may have moved on from what was the original best practice.
Quality Circles
Small groups of employees from different departments and at different levels of management who meet to discuss and solve quality issues.
Improves the workforces motivation as they feel more valued as their opinions are taken into consideration.
Suggestions are made to management for approval
Quality assurance
Products are checked at various stages during production
Unacceptable products are discarded
TQM (Total Quality Management)
No errors tolerated
Treat everyone in the production chain as a customer therefore creating a Quality Chain.
Based on Kaizen philosophy (Continuous improvement)
All staff involved and committed to ensuring high quality (unlike Quality Circles where only small groups are targeted)
Work processes scrutinised
Constant strive to make processes more efficient and reduce waste
Focus on teamwork
Training provided
BSI
A national standard for certain products
When a business meets the standard its product can carry the BS Kitemark
Other quality standard symbols also exist (Lion marks on eggs)
Recruitment
Quality staff need to be appointed
Staff with appropriate qualifications, skills and qualities must be appointed
Training
Quality training must be provided regularly
Materials and Equipment
Good quality materials must be purchased
Equipment must be maintained regularly
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